BC Moving Tips: Good Practice Guidelines for Canadian Movers

The level of consumer complaints about movers has concerned all stakeholders in the Canadian moving and storage industry: reputable movers, consumer associations, trade associations and government.

Good Practice Guidelines for Canadian Movers - BC Movers

To address these concerns and to act as a complement to legal protections already in place, the Office of Consumer Affairs, Industry Canada formed a multi-stakeholder working group of moving-industry professionals, consumer group representatives and government officials to develop good practice guidelines for reputable movers, and an associated checklist for consumers. It is hoped that the existence of the Good Practice Guidelines for Canadian Movers and the Consumer Checklist will assist movers in identifying and adhering to high standards and aid consumers in selecting reputable, ethical and professional movers.

Canadian movers wishing to ensure continued good relations with their customers should follow these good practices:

  • Provide customers with a pamphlet that outlines customer and mover rights and responsibilities, mover liability for loss or damage, optional programs available, limitations on liability and additional costs associated with each level of liability. The pamphlet should be written in plain language and be easy to understand. Where local move customers request an estimate by telephone, movers should offer to provide the pamphlet by mail, fax, or e-mail.
  • Provide written estimates of costs that describe the shipment and the cost of all services requested by the customer. The estimate should be on company letterhead, and state the name, telephone number and address of the company, a full estimate of the number of boxes to be moved, the size and value of items, the cost per hour or flat rate, terms of payment, and timing of services to be provided. The estimate should be signed by both the company representative and the customer.
  • Abide by the terms of the estimate as provided to the customer, in compliance with all applicable laws.
  • For long distance moves, tag all goods and prepare, prior to the shipment leaving the residence, a descriptive inventory of the goods to be moved that should be signed by the customer or the authorized representative who is present at origin for loading and again at destination as the goods are unloaded. A copy of this descriptive inventory should be provided to the customer prior to shipment. Any existing damage to goods should be noted in the inventory.
  • Provide customers with a bill of lading at the time of pickup which clearly delineates critical customer service details such as the terms and amount of payment and the date of delivery.
  • When charges are based on weight, determine the weight of each shipment by the use of a certified scale at origin and if requested, provide evidence of that weight to the customer. When the actual weight exceeds the estimated weight by more than 10 percent, the mover upon request will perform a “re-weigh” of the shipment and provide evidence of the re-weigh to the customer.
  • Make reasonable efforts to fulfill the arrangements made for servicing a shipment, including the performance of pickup and delivery as agreed upon. Keep customers advised of any service delays and provide them with information as to when service may be expected to be performed. This should include providing the customer with the company contact name and telephone number.
  • Ensure the customer receives a copy of the bill of lading or invoice on delivery, with a clear description of charges and services provided.
  • Acknowledge, in writing, within 30 days of the receipt of a written loss or damage claim or delay claim, to pay, decline, make a firm compromise offer or advise the claimant of the status of the claim. Movers should also provide any reason for a delay in making a final disposition within 120 days of receipt of any documented claim for loss or damage, or for any documented claim for delay in delivery beyond the dates shown on the bill of lading, when the claim is filed by the customer within 60 days (long distance moves) or 30 days (local moves) after delivery.
  • Promptly and fairly attempt to resolve disputes concerning loss or damage claims to household goods, through in-house complaints-handling and external dispute resolution processes as appropriate and available. In terms of guidance on what constitutes a fair dispute resolution process, movers should draw on the federal-provincial-territorial Consumer Complaints Management: A Guide for Canadian Business (PDF, 349 KB).
  • Communicate with the public through fair and accurate advertisements, estimates and sales literature regarding the services that may be performed.
  • If working in conjunction with other agents, ensure that these agents also comply with the above commitments.
  • Maintain and regularly clean facilities and equipment in accordance with good industry practices.

Original source: Industry Canada

Need advice on planning your local or long distance move in VancouverBurnabyNew WestminsterCoquitlamNorth VancouverWest VancouverRichmondSurreyDeltaMaple Ridge, Greater Vancouver and Lower Mainland, BC?  CLICK HERE to get in touch with one of our moving specialists who can assist with setting up your move and will make sure your entire moving process goes smooth.

Posted in: Blog

Leave a Comment (0) →

BC Moving Tips: Canadian Moving Laws & Regulations

Customer rights and responsibilities

It is mandatory for Canadian movers to provide their customers with a pamphlet detailing customer rights and responsibilities, mover liability for loss or damage, additional liabilities and any optional programs available.

Canadian Moving Laws and Regulations

The pamphlet you receive should be in simple language and easy to understand. If you request an estimate by phone, your BC movers are entitled to send the pamphlet by mail, fax or e-mail.

Written estimates

At your request, a written estimate on the company’s letterhead should include:

  • The number of boxes to be moved
  • Size and value of items
  • Flat-rate or cost per hour
  • Terms of payment
  • Timing of services
  • You and the company representative have to put your initials on the document and the mover has to abide by the terms and conditions of the estimate as per the law.

Weight of shipment

A certified scale should be used to determine the weight of each shipment at the place of origin. If you ask for this information, then the evidence should be provided.

If the actual weight exceeds the estimated weight by more than 10%, your BC moving company can do a re-weigh of the shipment. This is information which should also be provided to you.

Inventory

An inventory of goods with details about any existing damage(s) should be given to you before shipment. You and/or a representative from your BC moving company should be present at the time of the loading and unloading of goods to sign the inventory.

Bill of lading

A bill of lading or an invoice should be given to you at the time of pickup and delivery. It includes information about the amount of payment, date of delivery and services provided.

Claim period and resolution of issues

A written claim for loss or damage should be acknowledged in writing within 30 days after delivery for local moves and 60 days for long distance moves.

  • A decision advising you about the status of the claim should be made
  • A compromise offer should also be made
  • Your BC movers should try to resolve the issue within 120 days after the claim
  • Issues regarding claims should be resolved through an in-house complaint cell or an external dispute mechanism
  • “Consumer Complaints Management: A Guide for Canadian Business” is a federal, provincial, territorial guide on dispute resolution process which the movers can refer to

Delays

It is reasonable on the part of your BC moving company to inform you about any service delays and when the service should be expected as a result.

Fair service

A fair policy should be adapted while communicating with the public through advertisements, estimates, and prices of various services.

The above guidelines complement the legal provisions that are already in place. While these aid BC movers in maintaining high service standards, you can also use them to help you make an informed decision about choosing a reliable BC moving company.

References: Acts and Regulations, Canadian Association of Movers

Need advice on planning your local or long distance move in VancouverBurnabyNew WestminsterCoquitlamNorth VancouverWest VancouverRichmondSurreyDeltaMaple Ridge, Greater Vancouver and Lower Mainland, BC?  CLICK HERE to get in touch with one of our moving specialists who can assist with setting up your move and will make sure your entire moving process goes smooth.

Posted in: Blog

Leave a Comment (0) →

Coquitlam Moving Tips – How to Handle Stress When Moving Guide

Moving is one of the most stressful events for a lot of people, if not the most stressful one, whether moving to or from Coquitlam or elsewhere in Canada.

You need to make many decisions and plan well ahead. Either way, remember that there are always opportunities to reduce the stress of moving.

How to Handle Stress of Moving - Coquitlam Movers

Changing your place of residence is a positive experience and you shouldn’t let stress intervene with it in any way. As stress grows with approaching of your moving day, in order to help you handle it when moving we’ve created this guide below with some useful tips to follow.

How to Handle Stress When Moving to or from Coquitlam, BC?

Try to plan your moving in advance – weeks before your moving day and if possible, even months. This will give you time to think about all the details well and not get the stress that comes when doing things in the last minute.

You need to be ready to arrange all the details of your move so that you can relief yourself of as much stress as possible. Preparing yourself means planning.

Planning and Organizing Ahead

One of the ways to decrease stress when moving is to make a checklist of your belongings – this will help you plan your move better.

Decreasing the stress of moving means to plan well in advance moving out and moving in your new home. Start by going through your belongings and choosing which ones to take along with you.

Making a list with your possessions is going to take some stress off of you. One of the reasons for this is that now you will be clearer about how much time will be needed to wrap up and pack everything.

Some people prefer to do the moving themselves. They hire a moving truck, pack everything themselves, load it, drive it to their new home, unload and unpack it. You need to think well if you will be really ready to take this step.

Can you plan how many people you will need to help you load everything on the truck? Will you be able to find a parking place for it and park it? Can you foresee how many times you might have to go forth and back between your old and new home in order to transfer everything? Don’t initiate all these steps unless you are completely convinced and sure you can handle well all of them.

A good planning will help you handle stress when moving. But moving by yourself may not take away the stress for you due to all the minor details you might miss to plan.

Professional Coquitlam movers can decrease moving stress.

Hiring a professional Coquitlam moving company can help you deal with moving stress – the moving experts can plan and arrange all details of your move for you.

On the other hand, hiring a Coquitlam moving company will help you deal with moving stress. Why? The moving professionals know moving very well and they can plan and arrange everything – how much packing materials to use, what will the price for packing your belongings be, how much time will loading take, when will your belongings reach your new home and how much is all of this going to cost you.

Experienced Coquitlam movers can estimate how your moving will take and this will decrease the stress not just for you, but also for you family, kids and pets. Remember that if you are anxious all the time this will affect the others around you and it is actually not necessary.

Another good tip to handle stress when moving is to let your Coquitlam moving company do the packing. They can provide all the necessary packing materials and have experience in what they do. Letting your Coquitlam movers pack your things well and know that they will take a special care of all the fragile items like glass or electronics will decrease the stress of moving for you.

Decreasing Moving Day Stress

When going to your new home in Coquitlam, BC pack in advance the most important things like documents. Take on you your credit cards. You might also wish to pack some toys for your children, too. Once you reach your new home they can have something to play with and this will keep the stress when moving lesser for you.

Have some food handy as well, to avoid the hassle of searching for supermarkets near your new home. Also, when arriving to your new home unpacking everything on the same day may not be possible because of time. So you will be able to reduce some stress when moving if you simply take your most important belongings along and unpack them first.

Original source: https://www.mymovingreviews.com

Need advice on planning your local or long distance move in VancouverBurnabyNew WestminsterCoquitlamNorth VancouverWest VancouverRichmondSurreyDeltaMaple Ridge, Greater Vancouver and Lower Mainland, BC?  CLICK HERE to get in touch with one of our moving specialists who can assist with setting up your move and will make sure your entire moving process goes smooth.

Posted in: Blog

Leave a Comment (0) →

Burnaby Moving Tips – Burnaby Movers FAQ – Frequently Asked Questions when Moving

Moving is always very challenging time, and to make it through you have to stay focused, well organized and know what to do. The key is organization.

We prepared a list of major questions you will ask yourself when you are planning to move to of from Burnaby, BC or elsewhere in Canada.

Burnaby Moving Services - Movers Burnaby

And of course the first question you want to ask yourself is if you want to hire a professional Burnaby moving company or make the move by yourself. And whether you decided to hire the help of professional Burnaby moving service or not, there are still other frequently asked questions you will need answered.

What is the best time to move?

Most people consider summer as the best time to move. Although summer is the busiest season for most Burnaby movers. Most people choose to relocate in the summer because of the favorable weather conditions. Therefore, consider moving in off peak season: the winter and late fall months. Or if you have to move in the summer try to schedule your move for the middle of the month when it’s not that busy and moving rates are lower.

How long in advance should I contact movers?

This is one of the most frequently asked moving questions. Often you don’t know when exactly you will move and thus you can’t schedule your move in advance. It is best though if you can start contacting reliable Burnaby movers at least a month in advance. The earlier the better because then you will have the time to research a few Burnaby moving companies and schedule your move for the desired day.

What is a moving estimate and how many should I get?

A moving estimate is an educated estimation of the approximate cost of your moving. This educated guess is based on your inventory, your Burnaby movers’ rates and their experience performing the same type of moves – local in Burnaby, BC or long distance across Canada. It is best that you get at least three moving estimates because that way you can compare Burnaby moving companies and services rates.

How do I know if my movers are licensed and insured?

You can easily check if your Burnaby movers are licensed and insured. This information should be available on the Burnaby movers’ website, advertising materials and trucks. Whenever you call a moving company in Burnaby, you can ask them for their license numbers and then verify them with the local authority.

How long will it take to move my home?

Every move is different and the time to complete it varies a lot. It usually depends on the size of your home, the quantity and weight of your household items and the distance traveled. If you are moving a one bedroom, it may take up to three hours to pack, load and move locally in Burnaby.

If you are moving long distance elsewhere in Canada, depending on the size of your home packing and loading will vary and it may take up to two weeks to deliver your items. So, the time required to move your home will depends largely on the type of your move and the size of your home. There are some factors like the distance from your front door to the moving truck that can additionally increase the moving time for local moves.

How much will my move cost?

This question again depends on the size of your move and the moving services you require. The best way to see how much your moving will cost is to get a free moving estimate. Most Burnaby movers offer free online or over the phone estimates.

For local moves you can even get an in-house estimate, which will give you the most accurate assessment. Thus, begin by contacting Burnaby movers and be sure to tell them about every little piece intended for moving.

How and when do I pay the movers?

Question for movers about how and when to pay are some of the most important for many of us. Moving is not cheap service and thus you have to be aware of the moving charges. Burnaby moving company you end up hiring will give you all the details on how you can pay and if they require deposit. Most reliable Burnaby moving companies accept most credit cards, money orders or bank checks and some even work with PayPal.

Usually there is an initial charge (moving deposit) when you book your move and then when your goods are delivered, before your Burnaby movers start unloading you have to pay the rest. Stay away from Burnaby  moving companies that require foot big deposits in advance.

 

Original source: www.mymovingreviews.com

Need advice on planning your local or long distance move in VancouverBurnabyNew WestminsterCoquitlamNorth VancouverWest VancouverRichmondSurreyDeltaMaple Ridge, Greater Vancouver and Lower Mainland, BC?  CLICK HERE to get in touch with one of our moving specialists who can assist with setting up your move and will make sure your entire moving process goes smooth.

Posted in: Blog

Leave a Comment (0) →

New Westminster Moving Tips: Top Ten Moving Mistakes

1. Not Planning Your Move Properly

Nowadays we try to plan everything – we plan our days, weeks and even months ahead of time. Planning your move is a must do and failing to do so may cost you a lot of stress and money. 

60 days before the move, you should start planning every step of your moving process, and moreover, start by allocating the budget for your future relocation. By obtaining a free moving quote from your New Westminster moving company, you can get an idea of how much your moving will cost.

Top Ten Moving Mistakes - Movers Vancouver

2. Failing to Ask for an In-house Estimate

How to estimate moving costs precisely is the key for a successful move. When contacting a moving company in New Westminster, BC or elsewhere in Canada, you should know that most local companies offer in-house binding estimates. Not getting one could be your biggest blunder when planning a move.

To have a professional moving estimator come to your home is the best way to get the most accurate moving estimate, hence a binding moving quote. Then you will know exactly how much your moving will cost you and will set aside the amount.

3. Not Obtaining Multiple Moving Quotes

If you don’t get an in-house moving estimate, then you should definitely get moving quotes from multiple moving companies in New Westminster, BC. It is a big market and you have the great opportunity to explore it, and see which moving company offers the most reliable moving services at the price that fits your budget.

You can get moving estimates online or over the phone, and whatever the method is, obtaining multiple moving quotes is essential to get your the best price.

4. Not Researching the Moving Companies

Research your New Westminster moving companies to make sure you are choosing the most well rated one. Consider asking your friends and family for recommendations or read moving reviews online.

5. Choosing the Movers with the Lowest Quote

One of the biggest moving mistakes is to go for the moving company with the lowest quote. We can’t say it enough that this is number one method to get scammed. Only rogue movers would offer 30 to 40 percent lower than the prices of other movers. They want to get you on the hook, and then all of a sudden additional charges start piling up until in the end, the final bill comes in double the initial estimate. Besides the extra charges, these movers will hold your inventory hostage until the bill is paid. Think very seriously before settling for the lowest moving quote.

6. Bypassing Items during the Estimate

Your moving quote will be based on the inventory list you provide. Thus, not disclosing all your items to the moving company will definitely bring the cost higher. When an estimator comes to your home, be prepared to show them everything that your New Westminster movers will have to pack and move. If you omit something, the movers will most likely charge extra for items not listed on the inventory list.

The same applies if you are getting the estimate over the phone. Also, always mention if there is a narrow hallway or stairs for any of the rooms in the house. The more your New Westminster moving company knows, the easier it’ll be for you to stick to your moving budget.

7. Packing Poorly One Day before your Move

Packing requires some preparation and time, and this is probably the most common moving mistake people tent to make. To ensure the safety of your belongings, it’s best to get some professional packing materials and wrap all fragile items carefully. When packing things yourself, you should start at least two weeks prior to your move – don’t wait until the day before your moving. Make sure you read some packing tips and guidelines before packing on your own.

8. Failing to Understand your Insurance Options

Insurance is very important for moving. Even more important is to understand your options and their coverage. Most moving companies offer basic limited liability free of charge, yet this is not insurance. Either you can get additional insurance at an extra charge from your New Westminster moving company or you can consult your insurance agent. Very few homeowners’ insurance policies offer coverage of household items when in transit.

9. Entrusting Irreplaceable Valuables In the hands Of the Movers

Any antiques or expensive inherited valuables should be kept with you. Do not ever leave those items in the hands of any movers. If something gets lost or damaged, in most cases any type of insurance won’t cover the cost. All jewellery, silverware and important documents should also be kept safe in your car when relocating.

10. Not Understanding the Moving Paperwork

Being aware what you put your signature under is crucial for your safe move. You should ask your New Westminster moving company for the paperwork several days in advance so you are aware of what to expect. Doing so will greatly increase your chance to avoid moving scams. Make sure you read the fine print and never sign any blank paperwork.

Original source: www.mymovingreviews.com

Need advice on planning your local or long distance move in VancouverBurnabyNew WestminsterCoquitlamNorth VancouverWest VancouverRichmondSurreyDeltaMaple Ridge, New Westminster  and Lower Mainland, BC?  CLICK HERE to get in touch with one of our moving specialists who can assist with setting up your move and will make sure your entire moving process goes smooth.

Posted in: Blog

Leave a Comment (0) →
Page 5 of 19 «...34567...»